Summary
Responsible for performing data entry duties related to status updates in an efficient and accurate manner by performing the following duties.
Duties and Responsibilities
- Performs work per established SOPs (Standard Operating Procedures) within established SLAs (Service Level Agreements)
- Accepts phone calls from servers to update computer system with respect to server assignment and client requirements, including asking pertinent questions to complete said update correctly.
- Contacts servers for required and immediate updates.
- Applies knowledge of some client requirements to the processing and accepting of status updates.
- Actively identifies issues relating to status updates such as misinformation and server error.
- Consistently reviews individual email inbox as well as updates and photos email inbox.
- Has knowledge of proprietary system and how to navigate appropriately to ensure servers have clear instruction for successful service
- Resolves or reports problems encountered immediately, including unreadable data, unacceptable data, equipment malfunctions and any other problems to the reporting supervisor.
- Assists in answering phone calls when needed that may not be department specific.
- Communicates as needed via phone & e-mail
- Performs various clerical duties to include, but not limited to:
- Typing
- Photocopying/printing
- Faxing/scanning
- Provides assistance to other departments as needed.