Summary
Responsible for performing data entry duties related to process service in an efficient and accurate manner by performing the following duties.
Duties and Responsibilities
- Performs work per established SOPs (Standard Operating Procedures) within established SLAs (Service Level Agreements)
- Enters appropriate legal information into the computer system in an accurate manner for most or all clients for a specific service type.
- Generates data entry printouts and proofreads for accuracy.
- Applies knowledge of client specifications to the data entry process.
- Progressively gains fundamental knowledge and applies to role responsibilities and established processes
- Resolves or reports problems encountered immediately, including unreadable data, unacceptable data, equipment malfunctions and any other problems to the reporting supervisor.
- Performs various clerical duties to include, but not limited to:
- Typing
- Photocopying/printing
- Faxing/scanning
- Provides assistance to other departments as needed.
- Assists in answering phone calls when needed that may not be department specific.
- Communicates as needed via phone & e-mail